Refund policy

Damaged Product Policy

Zelpha Comics' damaged product policy is only applicable for mailed products in Canada and the United States. 

If a mailed item arrives damaged at the purchaser’s mailing address, the purchaser must provide pictures of the damaged item and the corresponding packing slip within 7 days from the item's arrival date. Pictures are to be sent to zelphacomics@hotmail.com as an attachment, with the subject line stating ‘Damaged order’. After 7 days from the arrival date, the buyer can no longer request a replacement or refund for an item received. The arrival date is determined by either the tracking number data for tracked packages or by the stated anticipated arrival date specified by the postal carrier used by Zelpha Comics Ltd. for non-tracked packages.

Zelpha Comics Ltd. holds sole discretion and has the final say on whether a damaged product will be replaced or accepted back for a refund. This decision is based on the assessed ‘severity’ of the damage and all proof provided by the purchaser. If Zelpha Comics Ltd. assesses the damage to be ‘minor’ or ‘purchaser inflicted’, a refund will not be issued for a returned item. The purchaser will be emailed with an explanation concerning the decision made.

If the damaged claim is accepted by Zelpha Comics for a refund, the damaged item must be returned before receiving a full refund. The purchaser is responsible for the postal cost of returning the item. Upon receipt of the item, the purchaser will be refunded the full cost of return shipping and the full purchase cost of the item.

Returned damaged products should be mailed back in the original shipping box. The shipping address for returning a damaged product is:

Zelpha Comics

P.O. Box 20032

Mississauga, Ontario

L5B 4L7,

Canada

Due to the intricate handmade nature of the products featured on this website, and the time and resources used to make each item by hand, Zelpha Comics Ltd. ONLY accepts returns for damaged or incorrect items received in the mail.  We will not accept returns for a refund due to a 'change of mind' or any reason outside of receiving a damaged or incorrect item.

 

Incorrect Product Sent

If an incorrect product is sent to the purchaser, Zelpha Comics will send the correct item once visual proof of the incorrect shipment is provided. The correct item will be sent at no extra charge to the purchaser.

If an incorrect item was mailed, the purchaser must provide a picture of the incorrect item and the corresponding packing slip and email to zelphacomics@hotmail.com as an attachment, with the subject line stating ‘Error product sent,’ within 7 days from the product's arrival date. The arrival date is determined by either the tracking number data for tracked packages or by the stated anticipated arrival date specified by the postal carrier used by Zelpha Comics Ltd. for non-tracked packages.

Once received, reviewed, and deemed a legitimate error on our part, Zelpha Comics Ltd. will send the correct item to the purchaser’s listed shipping address at no additional cost to the purchaser.

 

Late or Missing refunds (if applicable)

If you haven’t received a refund within 2 weeks of Zelpha Comics Ltd. approving the refund, first check with your bank account or credit card provider. Based on your payment provider, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund after 2 weeks, please contact us at zelphacomics@hotmail.com and we will work with you and your payment provider to provide a solution and payment.